We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

camsul's avatar
camsul
Explorer | Level 4
2 years ago

In Dropbox for MacOS, the Dropbox folder appears two places

I have MacOS Ventura 13.3.1 and the new Dropbox for MacOS has shifted my Dropbox folder to ~/Library/CloudStorage/Dropbox.  However, it left in place my previous Dropbox folder at ~/Dropbox.  In Find...
Desktop
Folders
Mac
  • Jay's avatar
    Jay
    2 years ago

    Hi camsul, as your Dropbox folder is now in the CloudStorage location, the other Dropbox folder, which looks like an alias to that location, is only a shortcut. 

     

    If you wish, you can delete that shortcut, so that only the CloudStorage folder remains in Finder.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Dan H.10, let's jump right into this! 

 

If I understand this right, it seems you're having issues with your Dropbox folder showing in two different paths. 

 

As a first step, you'd need to identify which folder is syncing, and which isn't. Please check your app's preferences, and specifically under your Sync tab, in order to check the path of your Dropbox folder, please. 

 

Feel free to also let me know your app's syncing status at the moment. 

 

Also, do you see Dropbox icons next to the files in both places? 

 

Keep me posted, and we'll take it from there! 

Dan H.10's avatar
Dan H.10
New member | Level 2
2 years ago

I spent a hour with apple figuring this out and how it happened.

A serious technical note needs to go out to people.

Folder A is linked, but all files are online only.  It has the icon and is in the CloudStorage library. This was done by the app I am told.

Folder B is the folder that came over with the migration.  It is not linked, and does not sync.  No checks or cloud arrows.  

I am backing up the orphan file to an external drive now. 9 hours.   

Then I will commence to downloading all my online only folders.  TimeTBD.

I cannot work until this is done. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!