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ReneKrewinkel's avatar
ReneKrewinkel
Explorer | Level 4
3 months ago

I use Dropbox backup and my desktop files are on the computer but I can't find the actual folders

I have this weird situation where I have my MacBook pro connected to dropbox and I'm syncing my Documents en Desktop.  And all of a sudden all files from my Desktop disappeared. If I open a termina...
Desktop
desktop app
Dropbox Backup
Mac OS
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

No worries, Rene.

 

Just to clarify, if you open 'Dropbox/Mac (2)/Desktop in Finder', do you not see any files?

 

Do they appear as normal in your backups page online?

ReneKrewinkel's avatar
ReneKrewinkel
Explorer | Level 4
3 months ago

Hi Hannah,

 

My files just as magically re-appeared as they disappeared, seems like there is a little magic going on in dropbox. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Oh, I'm glad to hear that, Rene!

     

    Not sure what this temporary issue was, but I'm happy to see that everything's now back to normal.

     

    If the issue does return, make sure to let us know and we'll dig deeper.

     

    Have a great day!

    • ReneKrewinkel's avatar
      ReneKrewinkel
      Explorer | Level 4
      2 months ago

      Hi Hannah,

      After a reboot, my files disappeared again. But I figured out, that when I disconnect my other two monitors the files reappear on my desktop again. I'm not sure if that's the solution, but I'll check if it happens again.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Keep an eye out, and let us know of any updates ReneKrewinkel!

         

        Thanks a bunch! 

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