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Forum Discussion

Explorer | Level 4

4 months ago

I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.

I keep getting this error in a Windows pop-up dialog box, when I boot up my Windows 11 Pro computer:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe

R6030 - CRT not initialized

I've already tried uninstalling and reinstalling Dropbox, twice.

xtianp
2 months ago
I have not seen the error since reinstalling the Dropbox desktop application yesterday.
If I see it again I will post but that may have fixed the issue.

Thank you! 😊

Nancy
Dropbox Staff
4 months ago
Hey Jon9999, thanks for posting about this here.

What's the app version of Dropbox on your computer?

Did you notice this error appear after any updates on your OS/Dropbox app?

Let me know and we'll go from there.
- Saiph
  Explorer | Level 4
  3 months ago
  I got this error today, Sat 17th Aug 2024. Dropbox tooltip says "DropBox 205.4.5765". Windows 10 Home. There was a Windows update yesterday. Has this caused a problem? Will this persist? What is the cause? I have had this error in the past as well. Why does it keep recurring?
  - Hannah
    Dropbox Staff
    3 months ago
    Hey @Saiph, according to Microsoft, the reason for this issue could be related to antivirus programs interfering with DLL loading.
    
    Can you take a look at the article here, to see if it helps?

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