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TessaSzalk29's avatar
TessaSzalk29
New member | Level 2
7 years ago

I have an issue where my desktop app won't open. Can you help?

Every time I click on the Dropbox app installed on my desktop, it keeps redownloading the same version (55.4.171). The message starts with "Downloading Dropbox." Once that is loaded, the next message shows: "Installing Dropbox and Dropbox Update." Once that finishes, I get a notification that my app has been updated with the version above. However, the app never opens. 

Desktop
Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there TessaSzalk29!
     
    In order to further investigate on this, I’d recommend proceeding via email due to account-specific info required to troubleshoot. 
     
    Having said that, I was able to locate your open request from my side and I can see that it’s under review by a specialized member of the team. When they have more info, they will get back to you via email. Rest assured, they will do their best to assist you. 
     
    Cheers! :grin:

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