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I have an issue where my desktop app won't open. Can you help?

I have an issue where my desktop app won't open. Can you help?

TessaSzalk29
New member | Level 2
Go to solution

Every time I click on the Dropbox app installed on my desktop, it keeps redownloading the same version (55.4.171). The message starts with "Downloading Dropbox." Once that is loaded, the next message shows: "Installing Dropbox and Dropbox Update." Once that finishes, I get a notification that my app has been updated with the version above. However, the app never opens. 

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
Go to solution
Hey there @TessaSzalk29!
 
In order to further investigate on this, I’d recommend proceeding via email due to account-specific info required to troubleshoot. 
 
Having said that, I was able to locate your open request from my side and I can see that it’s under review by a specialized member of the team. When they have more info, they will get back to you via email. Rest assured, they will do their best to assist you. 
 
Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Mark
Super User II
Go to solution

Could you try an advanced reinstall?
https://help.dropbox.com/installs/advanced-reinstall 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

TessaSzalk29
New member | Level 2
Go to solution

I downloaded the updated version of Dropbox, but when I went back to my applications and clicked on the Dropbox icon, the application will not open.

Mark
Super User II
Go to solution
Did you do all of the other parts first - deleting the hidden files etc.?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

TessaSzalk29
New member | Level 2
Go to solution

I completed #1-4; however, I received the message "Directory not empty" when I inputted the line of code "sudo mv ~/.dropbox ~/.Trash/dropbox.old". Is this an issue?

Lusil
Dropbox Staff
Go to solution
Hey there @TessaSzalk29!
 
In order to further investigate on this, I’d recommend proceeding via email due to account-specific info required to troubleshoot. 
 
Having said that, I was able to locate your open request from my side and I can see that it’s under review by a specialized member of the team. When they have more info, they will get back to you via email. Rest assured, they will do their best to assist you. 
 
Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropbox Staff
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    TessaSzalk29 New member | Level 2
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    Mark Super User II
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