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Forum Discussion

JonatanLeopardi's avatar
JonatanLeopardi
Explorer | Level 4
6 years ago

I get an error that the program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing?

I've tried reinstalling the program (several times) but it didn't work. I use the desktop app in my pc and the app in the other devices. I have this issue in my pc (running W7). Any help?
Desktop
Error Messages
Setting up the apps
constanza_'s avatar
constanza_
New member | Level 2
6 years ago

Many thanks, @Rich. I was having this exact same issue since yesterday, and the update solved my problem!

:)

  • Acconet's avatar
    Acconet
    Explorer | Level 4
    6 years ago

    Здравствуйте! Вчера еще все было нормально, а сегодня не могу запустить Dropbox. Через интернет захожу на свой аккаунт, а на компьютере - выдает ошибку. Переустановил Dropbox - не помогло. Проверил папку Авирой - вирусов нет. На другом, ноутбуке - всё нормально. 

      • Acconet's avatar
        Acconet
        Explorer | Level 4
        6 years ago

        Спасибо! Попробовал и снова тот же результат... После удачной (вроде бы) переустановки в процессе синхронизации загружаются файлы, но через 10-15 минут всё обламывается, значок в области уведомлений исчезает, а после запуска dropbox.exe выдает вышеуказанную ошибку. Система - семёрка домашняя, расширенная.

          

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey constanza_, thanks for letting us know what worked for you regarding this. Glad to hear you were able to resolve it. :relieved:
     
    Acconet, I’ve moved your post to this thread to keep relevant queries together and troubleshoot efficiently for you. 
     
    Having said that, JonatanLeopardi and Acconet, could you please let us know if Rich's suggestion (this link) helped resolve this error for you too? 
     
    Thanks in advance! :grinning:
    • JonatanLeopardi's avatar
      JonatanLeopardi
      Explorer | Level 4
      6 years ago

      Thanks Rich and Lusil. The patch worked perfectly! :grinning:

      Thank you!!!

      Jonatan

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Glad to hear that, Jonathan! :grin:
         
        Let us know if you have any other questions in the future and, in the meantime, have a wonderful day ahead!
  • aldoxx's avatar
    aldoxx
    New member | Level 2
    6 years ago

    can't start because missing dll

    api-ms-win-core-timezone-l1-1-0.dll

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey aldoxx, I moved your post to this thread so as to keep troubleshooting efficient and relevant. 
       
      Could you please check if this link mentioned by Rich does the trick for you?
       
      Let us know of any updates!

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