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I deleted Dropbox from my computer and some of my desktop files were deleted as well

I deleted Dropbox from my computer and some of my desktop files were deleted as well

Sunny7
New member | Level 2
Go to solution

Dear community,

 

some months ago I deleted already my dropbox desktop version from my laptop and also deleted my account. But some days  ago I saw that one folder with the path "C:\Users\conny\Dropbox\Mein PC (DESKTOP-EUUxxx)" is still in on my laptop. When I tried to delete this folder I also deleted some files on my desktop unintentionally. Another problem is now that I get with every download the error "the path is not available". Can someone help me with this problem please?

If you need further information please contact me. English or also German would be possible for me.

 

Best regards

Cornelia

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @Sunny7, thanks for reaching out to the Dropbox Community.

 

It sounds like you had enabled our backup feature on the Dropbox application, when you had it installed. 

 

This would have moved your desktop folders' paths to Dropbox.

 

Can you try the steps in this thread, to move the paths of the desktop folders that are now in Dropbox, back to their original locations, to see if that helps?

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Hannah
Dropbox Staff
Go to solution

Hey @Sunny7, thanks for reaching out to the Dropbox Community.

 

It sounds like you had enabled our backup feature on the Dropbox application, when you had it installed. 

 

This would have moved your desktop folders' paths to Dropbox.

 

Can you try the steps in this thread, to move the paths of the desktop folders that are now in Dropbox, back to their original locations, to see if that helps?

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Sunny7
New member | Level 2
Go to solution

Hello Hannah,

 

thanks a lot for your help! I followed the navigation in the other post and I could reset the folder location. 

 

Best regards

Cornelia

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