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Forum Discussion
I can't link my macOS desktop app to the existing Dropbox folder after unlinking
On Mac, Dropbox stopped syncing about two to three weeks ago. In my Dropbox Security settings I see two Devices with identical names, e.g., iMac.lan. (Formerly, I had the three devices allowed by the...
Nancy
Dropbox Staff
Dropbox StaffBoxedInn, since it won’t be possible to use the same old Dropbox folder under CloudStorage, you don’t need to proceed with the advanced reinstall.
While signing back into your desktop app now, are you being asked to select a new location for your Dropbox folder? If yes, you can pick another one and your files will sync there.
Thank you. I'm confused. On my iMac, where the catastrophic failure occured, I had been working with a Dropbox file named "Dropbox" in ~/library/CloudStorage. That's the file I renamed to "Dropbox1" while trying to bring Dropbox back. Today I followed your instructions above by starting the Dropbox app, making the choice to log out a connection because I was told that I was already at my connection limit (I logged out the duplicate copy of my iMac's connection, previously discussed), and allowing the Dropbox app to rename my Dropbox folder. Nothing happened in ~/library/CloudStorage, where my Dropbox file (which no longer works as a Dropbox file) now is named "Dropbox1". Instead, in ~/, I now have a file named "Dropbox" with a date modified of today, and another file, "Dropbox (Old)" with a date modified of November 29, 2022.
Did Dropbox move my Dropbox file from ~/library/CloudStorage to my home directory ~/?
If I copy my old, dead Dropbox file ~/library/CloudStorage/Dropbox1 into what I presume is my new Dropbox file ~/Dropbox, will it sync with the cloud as in the old days?
I know I've lost information, having updated Dropbox files from my laptop which presumably never made it up to Dropbox in the cloud, then down again into my desktop. Before I copy into Dropbox from my old, dead "Dropbox1" file, is there a way from my laptop (or from a browser) to tell what it thinks are the recently modified Dropbox files? Maybe then I'll be able to look at them and spot some of the information that will be lost when I, in effect, declare my desktop's (dead) version of Dropbox, the "Dropbox1" file, as my one and only Dropbox file.
Going forward, when I have to start the Dropbox app on my iMac, will I forever have to stop and log out duplicate copies of that same iMac's Dropbox connection?
- Hannah
Hey BoxedInn, I hope it's okay for me to jump in here.
Do the files in your new Dropbox folder in ~/ or the "Dropbox (old)" folder have any sync icons on them?
Thanks for jumping in.
In the folder ~/Dropbox on my iMac, I appear to be looking at an up to date sync of files as updated from my laptop. However, all files are zero bytes, and show no icons.
Hold on a sec, and I'll click on one and see what happens.... I opened a spreadsheet, and got the popup "Meet the new Dropbox badge". In Finder, the spreadsheet now has a non-zero size, but there are no icons. Hold on another sec, and I'll try this:What to do if your sync icons are missing
If your sync icons are missing, close all non-Dropbox applications then quit and relaunch the Dropbox desktop app.
I restarted the Dropbox app. In Finder, I see no icons using any of the four views Finder offers me. I used the Dropbox icon in the menu bar to "show on Dropbox.com", where I see:.xlsx files are supported but something went wrong.
I cannot check for sync icons in "Dropbox (old)" because, when I click to open the folder, I see: "The operation can’t be completed because the original item for “Dropbox (Old)” can’t be found."
The Dropbox folder location is /Users/username/Dropbox. That's the fourth piece of information under "sync". And that location appears to be syncing with Dropbox again, that is, it seems to have my Dropbox files as of some date, possibly back as far as May, where my desktop apparently dropped out of syncing with Dropbox, and any further updates came only from my laptop.
The first piece of information is "Dropbox folder updates", where I am told: "You are eligible for the new Dropbox for macOS on File Provider", and am provided with an UPDATE button.
The second piece of information is "How do yo want to store new files?", and "Online-only" is selected. I think that must have been "Available offline" once upon a time, since I have lots of hard drive space on my iMac. I'll put that switch back to "Available offline" if I ever get my Dropbox folder straightened out.
I'm not sure I can answer your questions. The folder ~/Dropbox does appear to be syncing normally, although missing any files I've touched on my iMac during the previous month or two. But I do not see any syncing icons in Finder, and don't think I ever have, even after adding every possible column heading to my Finder window. The other way to see a sync icon, your documentation tells me, is in the menu bar, but, unfortunately, your documentation doesn't tell me where in the menu bar to look. Under the Dropbox icon, under Today I see the file I have modified as a test; however, no sync icons there either.
- Jay
Could you attach a screenshot showing the Dropbox folder in Finder on your device, in order to assist further?
Please find attached.
- Jay
Thanks for the image. Could you ensure that the Dropbox desktop application is showing up in the menu bar and isn't paused.
Could you also click the Dropbox icon in the Favorites section so that we can check the root folder as well?
In the menu bar, the Dropbox app shows "Your files are up to date". At the top of the status message for the app it also displays a message warning about possible trouble opening files
