Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hello
I have two Dropbox accounts, business, and personal Dropbox Plus. My folders are all in the business account which I no longer use and I wanted to change the expired account to a Dropbox Plus plan, however, I accidentally logged in and signed up for the Dropbox Plus on my Google address. Now my folders are in the wrong account and I have already paid for the year.
How do I get the business account folders and all my files into my personal account? then close down the Dropbox business which I am done with - is this all possible, or would it be possible for Dropbox to change my email ad
@natbar wrote:
How do I get the business account folders and all my files into my personal account? then close down the Dropbox business which I am done with - is this all possible ...
To be clear, it seems you're referring to two individual accounts, and not an actual Dropbox Business account. If that's incorrect, let us know.
You can create a shared folder between the two accounts. Move all of the files from your old account into the shared folder, then move all of the files out of that folder on the new account. Once you're sure that you've moved all of the data (and not before), you can delete the old account.
... or would it be possible for Dropbox to change my email ad
Dropbox can't change the email address on your account, but you can. You'll either need to close down the first account or change the email address on that account first (using a third email address), and then the original email will be free for use on another account.
@natbar wrote:
How do I get the business account folders and all my files into my personal account? then close down the Dropbox business which I am done with - is this all possible ...
To be clear, it seems you're referring to two individual accounts, and not an actual Dropbox Business account. If that's incorrect, let us know.
You can create a shared folder between the two accounts. Move all of the files from your old account into the shared folder, then move all of the files out of that folder on the new account. Once you're sure that you've moved all of the data (and not before), you can delete the old account.
... or would it be possible for Dropbox to change my email ad
Dropbox can't change the email address on your account, but you can. You'll either need to close down the first account or change the email address on that account first (using a third email address), and then the original email will be free for use on another account.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!