High CPU load on Windows 11 since a year ago.

[bhermans]

Since about a week Dropbox is generating high CPU load, causing my PC to get hot, so the fan is active a lot.

More info & what I have tried already:

• I am using the most up to date version (v202.4.5551) on Windows 11 (also fully up to date);
• I have tried all the tips on the help page about a high CPU load;
• I have uninstalled and installed Dropbox;
• I am not using a beta version;
• I have tried clearing the Dropbox cache;
• I have restarted multiple times;
• Dropbox is on the exception list of the anti-virus (standard Windows protection);

Also, for some reason Dropbox is reporting about 20-30 sync issues, but the sync issues window is empty (so I have no idea what the problem is):

Previously, I had only one sync issue, being the lock file of my browser (which I cannot fix in any way it seems).

[Megan]

Hey @bhermans, welcome to our Community! 

Amazing troubleshooting steps, and thanks for letting me know what you've already followed. 

Since I don't have much to suggest here, I'd say we switch to email, in order for me to send your case to our Specialized agents for a closer look. 

What do you think? 

Let me know more! 

[bhermans]

Yes, please contact me by e-mail about this. Esp. the sync problems are something that I'd love to fix, as I don't want any files to be skipped from syncing.

[Megan]

Hey @bhermans, I just reached out to your Community-linked email address.

I'll see you there!