Apps and Installations
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Can't believe it, but somehow Dropbox changed the path on my computer for some folders after updating Dropbox. Spent the weekend trying to find file and several hours with support today. No resolution at this point with open ticket
Hey @john vitale, welcome to our Community!
You mentioned that you've contacted our Support team already.
Would you like to share your ticket number reference with me, in order to locate it on my end, and check what was already suggested there?
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Of course, and thanks for taking a look...John
Ticket #23668424
Hey @john vitale, thanks for that!
I just checked, and it seems that the agent working on your case has replied back.
Your case has now been escalated to our Specialized team, in order for them to have a closer look into this.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thank you for the update. I just emailed a screenshot, but it doesn't look good
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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