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Forum Discussion
Finder and Dropbox desktop app not showing file preview
Hey guys, I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple def...
Lusil
Dropbox Staff
Dropbox StaffHi there DerekKelly,
As a first step, could you please check if you have the latest stable version of the desktop app (79.4.143) by hovering over the Dropbox icon that's next to your computer's clock?
If you do, could you please send me a screenshot (without any personal info) of how the files appear in your Finder and desktop app?
Let me know how it goes!
- Lusil
Thanks for confirming that for me, DerekKelly.
Could you try relaunching Finder by following the steps below?
- Click on the Dropbox icon from your Desktop and quit the application.
- Open your Activity Monitor from your Mac Utilities folder.
- Force quit out of the instances of the Dropbox app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.
- Re-start Dropbox from the apps folder by double clicking on the Dropbox app.
- Click on the Apple icon in the top left of your screen.
- Click on "force quit".
- Relaunch the finder.
Once you do this, please reboot your device - maybe that will do the trick.
Let me know of any updates!
This solution did not resolve the issue. I followed all steps. Please advise
Hi DerekKelly,
Why you use early release? Try turn off "Early Releases" from here and install stable one locally. :wink:
Hope this helps.
