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Forum Discussion

SBering's avatar
SBering
New member | Level 2
2 years ago

Error message 0xc000007b upon installation.

I can't get the app to install on my laptop.  I keep getting the error message 0xc000007b and nothing suggested seems to work.   Am I destined to not have this app on my laptop?   Stacy
Desktop
desktop app
Error Messages
Install
Installing
Windows OS
Mirage81's avatar
Mirage81
Explorer | Level 3

Hi Megan,

sure, it just send you to a general help page.
Dropbox installer failed to start - Dropbox Help

In my case nothing helps. I have a blank/new Win 11 installation, no additional Firewall, Antivirus Software. Even disabled the Firewall and Windows Defender, same result.
I tried the offline installer (even different versions), but same result. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi everyone, could you try the offline installer from this page for your version of Windows?

  • Mirage81's avatar
    Mirage81
    Explorer | Level 3
    2 years ago

    hello Jay,

    I still get the same error with build 176.4.5108

    Out of curiosity I took an older stable from January ... Stable Build 165.4.4286 ... this one worked, it installed without any progress bar, seemed to hang, but in the end Dropbox was installed. It syncs normaly at the moment, I hope it automatically updates to the latest version

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update Mirage81 - let us know if anything changes!

  • SLBering's avatar
    SLBering
    Explorer | Level 4
    2 years ago

    Still receiving the same error message.

     

    I'm starting to lose hope on this.

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