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leegcarr's avatar
leegcarr
New member | Level 2
2 years ago

Duplicate account when linking the app. How to remove one?

I just got a new computer and installed Dropbox. Somehow I managed to install it twice with two different emails. One is the one that I have had for years and have on 3 other devices. The other is under a G mail account that I don't use much. How do I remove the new one to avoid confusion and paying for the duplicate that I don't need?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi leegcarr, let's jump right into this!
     

    If I understand this correctly: it sounds like you managed to install our app using two different email addresses, and Dropbox account, right? If not, feel free to clarify, and let me know more about this.

     

    Are both of these accounts individual ones? Do you have two Dropbox folders locally on your device? What does it look like on your end? 

     

    Keep me posted, and we'll take it from there! 

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