Dropox on MAC unable to start

[nosense]

Hi, I removed drobox from my MAC book Air M2 with MacOS Ventura 13.2.1 (22D68).

I tryed to removed all folder on Library which I could find.

I downloaded a full app new from DB website.

Installation ran good, no error.

When I launch app unfortunately the APP is popping on topbar but remain on "start-up in progress" phase for a minute and then a message error appear.

Here the text translated:

Unable to start Dropbox.
This may be a temporary error. Restart Dropbox.
For more information, click the help button.

And there is a link for a log file which I reported here:

bn.BUILD_KEY: Dropbox

bn.VERSION: 169.4.5684

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: 9809ca61-1d0d-5b47-b275-46afb5aa6a1b

pid: 1017

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='macairdesign', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='JOHN SMITH', pw_dir='/Users/macairdesign', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='macairdesign', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='JOHN SMITH', pw_dir='/Users/macairdesign', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macairdesign'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macairdesign'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/macairdesign'

appdata: '/Users/macairdesign/.dropbox/instance4'

         real_path='/Users/macairdesign/.dropbox/instance4'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/macairdesign/Library/CloudStorage/Dropbox'

              real_path='/Users/macairdesign/Library/CloudStorage/Dropbox'

                    not found

              parent not found

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/s3/tv9tp55x1x77tf2sdqvspysw0000gn/T'

         real_path='/private/var/folders/s3/tv9tp55x1x77tf2sdqvspysw0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 5185, in _setup_root_for_account

  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account

  File "dropbox/foundation/futures/basic.pyc", line 853, in result

  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Non è stato trovato nessun provider di file con l'identificatore “com.getdropbox.dropbox.fileprovider/f7f18765-0acf-4a22-a8b7-b8918fdef50c”." UserInfo={NSLocalizedDescription=Non è stato trovato nessun provider di file con l'identificatore “com.getdropbox.dropbox.fileprovider/f7f18765-0acf-4a22-a8b7-b8918fdef50c”.}

Somebody can help me?

thanks

John

[Megan]

Hi @nosense, thanks for posting here today! 

Can I send you an email, in order for us to have a closer look into this start-up error you're receiving? 

Keep me posted! 

[nosense]

Hi Megan
Yes of course.
I hope you can get my email from the account.
Let me know
Br
Stefano

[Jay]

Hi @nosense, before we continue, have you fully shut down and rebooted the Mac more than once when this issue occurred, instead of putting it into sleep mode?

[nosense]

Hi, yes off course I did it and I followed before each reboot all indications I could find on the different discussions existing here on the community.
Nothing worked out unfortunately.
Thanks fir the support

[Jay]

Thanks, I've sent you an email, please could you reply to it when you get a chance!

[nosense]

Loading

Hello 

I didn't get any email. not even in spam.

But I got notifications by email every time somebody write an answer on this discussion.

Let me know

best

Stefano

[Megan]

Hi @nosense, I just tried to reach out again via email. 

Can you check your Community-linked email address for my communication?

[nosense]

Now i got your email and just replied to confirm I am the owner of the email account.

[Megan]

Awesome @nosense! 

I'll get back to you in a moment!