Apps and Installations
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Hi, I removed drobox from my MAC book Air M2 with MacOS Ventura 13.2.1 (22D68).
I tryed to removed all folder on Library which I could find.
I downloaded a full app new from DB website.
Installation ran good, no error.
When I launch app unfortunately the APP is popping on topbar but remain on "start-up in progress" phase for a minute and then a message error appear.
Here the text translated:
Unable to start Dropbox.
This may be a temporary error. Restart Dropbox.
For more information, click the help button.
And there is a link for a log file which I reported here:
Hi @nosense, thanks for posting here today!
Can I send you an email, in order for us to have a closer look into this start-up error you're receiving?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @nosense, before we continue, have you fully shut down and rebooted the Mac more than once when this issue occurred, instead of putting it into sleep mode?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Thanks, I've sent you an email, please could you reply to it when you get a chance!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hello
I didn't get any email. not even in spam.
But I got notifications by email every time somebody write an answer on this discussion.
Let me know
best
Stefano
Hi @nosense, I just tried to reach out again via email.
Can you check your Community-linked email address for my communication?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Now i got your email and just replied to confirm I am the owner of the email account.
Awesome @nosense!
I'll get back to you in a moment!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!