Dropdown in shared tab is not allowing me to choose the first folder on the list

[CashT]

I access Dropbox via the web browser, however, when I am in my Shared Folders, there is a dropdown that is constantly there which means I cannot access the first one or two shared folders that I am in. If I use Dropbox as an application on my desktop I can only enter the shared folder I am currently apart of. As I do not have a lot of storage, I need to remove myself and add myself to different shared folders regularly. Do you know how I can remove this drop down?

I have tried accessing this via Chrome, Microsoft Edge and Incognito on Chrome and it appears on all three. I have also cleared my browsing history.

[Nancy]

Thanks for bringing this to our attention, @KRS37. 

Have you tested this on a different browser/incognito window? 

I’m curious if the same issue persists there. 

Let me know what you find.

[KRS37]

Hi Nancy,

It looks like I'm having the same issue in incognito.

[Jay]

Hi @KRS37, could you try using a different browser to see if this helps?

Could you also try disabling any extensions or plugins in the browser?

[Hannah]

Thanks for trying that, @CashT.

If you'd like us to investigate this further, we can reach out to you via email, so let me know if you'd like us to do that.

Cheers!

[KRS37]

Hi Jay,

Same issue on Edge which has no plugins.

[Hannah]

Hey @KRS37, firstly, I wanted to let you know that I moved our thread to an already existing one about the same issue, to keep things tidy.

Can you take a look at the info and steps given above, to see if anything helps in your case?