You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cme2's avatar
cme2
Helpful | Level 6
2 years ago

Dropbox unexpectedly quit on Mac

I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS...
Desktop
Error Messages
Mac
  • cme2's avatar
    cme2
    2 years ago

    I manually installed 168.2.466 and the app seems stable now. 

rmundell's avatar
rmundell
Helpful | Level 6

a few minutes after starting, i get an error saying that dropbox unexpectedly quit. I have tried reinstalling it, but get the same message. This only happens on my Macbook Pro. it runs fine on the windows computers, but doesnt show any of the files i have saved from my macbook.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update here, rmundell.

 

Can you take a look at the troubleshooting steps for this error here, to see if anything helps?

  • rmundell's avatar
    rmundell
    Helpful | Level 6
    2 years ago

    hi Hannah,

    I had already worked through the steps on that page before i posted in the community forum. 

    thanks,

    Roger

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi rmundell, thanks for the info. I'd recommend contacting the support team directly for them to assist further on this matter.

      • rmundell's avatar
        rmundell
        Helpful | Level 6
        2 years ago

        the reason I came to the community, which is the third option on the support list, is because clicking on the live chat option appears to do nothing.  I am able to go to live chats on other sites, so I dont think it relates to browser settings on this computer.

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