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cme2's avatar
cme2
Helpful | Level 5
2 years ago

Dropbox unexpectedly quit on Mac

I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS...
Desktop
desktop app
Error Messages
Errors
Mac OS
  • cme2's avatar
    cme2
    2 years ago

    I manually installed 168.2.466 and the app seems stable now. 

rmundell's avatar
rmundell
Helpful | Level 6

a few minutes after starting, i get an error saying that dropbox unexpectedly quit. I have tried reinstalling it, but get the same message. This only happens on my Macbook Pro. it runs fine on the windows computers, but doesnt show any of the files i have saved from my macbook.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update here, rmundell.

 

Can you take a look at the troubleshooting steps for this error here, to see if anything helps?

  • rmundell's avatar
    rmundell
    Helpful | Level 6
    2 years ago

    hi Hannah,

    I had already worked through the steps on that page before i posted in the community forum. 

    thanks,

    Roger

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi rmundell, thanks for the info. I'd recommend contacting the support team directly for them to assist further on this matter.

      • rmundell's avatar
        rmundell
        Helpful | Level 6
        2 years ago

        the reason I came to the community, which is the third option on the support list, is because clicking on the live chat option appears to do nothing.  I am able to go to live chats on other sites, so I dont think it relates to browser settings on this computer.

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