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Hi, I cannot find anywhere anyone saying that Dropbox properly supports MacOS 12.3, even though it was released weeks ago and has now been superseded by 12.3.1 with zero-day fixes. I can find discussion of this question in the past, and I can find several users having significant problems with 12.3 as recently as this morning (https://www.dropboxforum.com/t5/Dropbox-installs-integrations/High-CPU-Usage-after-updating-MacBook-...), but not anywhere where Dropbox can say that 12.3 is actually supported. As of 3 weeks ago, the most that was said was that it was not fully supported yet. Since then there has been a conspicuous silence. (The issue, of course, is that Apple finally completely banned the file system extension Dropbox was using, per what they had been promising for years.)
Is 12.3 officially supported? What are the limitations associated with running Dropbox in 12.3, if any?
Box has had major issues with Apple's new FPE extension, which is probably why Dropobox has kicked the can on this for so long. Still doesn't excuse their lack of transparency and information.
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @UKD, your device must be running macOS 12.5 or later to use Dropbox for macOS.
When your account is eligible during the rollout, then you'll receive the notification about the new version of the app.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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@Jay so basically you want us to upgrade to 12.5, and then have the risk of possibly not being able to upgrade because the rollout is going to take several months. Even if we are on the beta programme, there's still no guarantee that we'll be notified to update Dropbox immediately which then leaves us with possibly having to manually download files one by one rather than auto-downloading that can be done now.
Seriously, what are you guys smoking there? You want your clients to take the risk of everything not working because of your own problems. I don't see an advantage here for your customers, you know, the ones that pay for this service.
@UKD I'm pretty sure but I certainly hope the dropbox developers are smart enough to make it so that there's just one build for all macOS users.
If you're on 12.4 or lower it'll use the current non-updated system, if you're on 12.5 or higher it will notify you that you can update your Dropbox for macOS which then moves your dropbox folder etc etc.
What plan are you on? I'm currently on a business advanced plan so I'm guessing I'll be among the last users to receive it (business customers usually last for safety). I'll surely comment here once I've received it as I updated without knowing so I've been manually putting files to offline for a long time already haha
@Tirion2K22 I too am on Business Advanced so same as you, probably the last one to be notified.
Because I run a design company we have a bazillion of files linked all over the place. That's why Dropbox has always worked well for us, especially the auto-download feature. We have over the last year been collating links in to project folders but we are constantly going back to old projects. That's been my major frustration with this whole process of the update. Without the auto-download feature we could spend several hours hunting links and downloading them one by one, and as a business, time is money.
This whole update has left a nasty taste in my mouth. I do have 1 machine running macOS 13.X and that has not received an update even though we are signed up for the beta programme. To me this has been a disaster both as a company for Dropbox and most certainly for a PR exercise with their decision to literally bury their head in the sand and ignore customers.
Add to the fact I have 40TB of data on Dropbox (and backed-up offline too) moving is not a simple process sadly.
Hope this helps some folks. I eventually heard back from Dropbox support and working with a colleague figured out how to open Incopy Files from Dropbox while running MacOS 13.0 (Ventura). Instructions that we shared with our co-workers below-- we're a quarterly publication:
Hi there!
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