We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
terri232
11 months agoHelpful | Level 6
Dropbox no longer opens if I click the Dropbox icon pinned to my Start menu
I have Dropbox pinned on my start menu and it also appears in the right taskbar along with several other icons. It always opened for me from the start menu but in the past few months, it no longer does. The little blue circle thinks for a moment or two and then disappears. It does not open when I use sign in with administrator as well. I have to open it from the taskbar which I find most annoying. I tried googling and cannot figure out how to find properties to see if everything is set properly.
Anyone have an idea for me? It is so frustrating that something is not working properly. It did in the past so can't figure out what could now prevent it from opening. I use Windows' 11.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!