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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Walter
Dropbox Staff
Dropbox StaffHI all, for anyone who's still affected by this, could you let us know here so that we can reach out via email to have a further look internally?
I'm still having the same issues. I cannot open any files through windows explorer, because it freezes (endless loading) as soon as I click on a folder or file.
Walter, while running.
Just wish i could get live support, too hard to work off a board.
Of course. And thank you in advance.
- I never got an email from you. I checked the spam folder too. Can you please resend? I’ve tried all the options I’ve found, and it’s still no working.
- Megan
Hey @ssjandres, I just checked and it seems the email was successfully sent to your Community-linked email address, however it is now closed by the system.
Would you mind trying to contact our Support directly on your end, and sending over your ticket number reference?
Also @FLSunshine, would you mind trying to do it using a different browser, please?
Also, do you notice the same behavior if you try to quit the app, and then browse through your Dropbox folder while the app is closed?
i had to copy and paste this photo, is this what you are after?
- Megan
Great job @FLSunshine, thanks for that!
Have you also tried the second suggestion from my previous reply about quitting the app? If so, what were the results?
i have done that many times, it was always crash.
- Hannah
Hey @FLSunshine, just to confirm, does the issue persist, while the Dropbox app is closed?
That would mean that the issue is not actually Dropbox related.
Can you also use these steps here, to remove/unsync some folders from your Dropbox folder, to see if that makes any difference?
