Dropbox for MacOS is now ready

[Grokitas]

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, but the notification never goes away, and doesn't have any method to manually remove it. I've tried restarting the Dropbox app, and restarting the whole computer. Neither make the notification go away.

[Dan84]

Sorry not able to Edit the previous Post

Hi Nancy

update to v164.4.7914 done automatically , indexation in progress

No more massage, all is OK

Thanks

[nuce60]

I've been updating dropbox about a dozen times and the notification is still saying to update it!! What do I need to do??

[Hannah]

Hey @nuce60, thanks for reaching out to us about this.

I moved your post to this thread, which is relevant to your issue.

Can I send you an email, so we can investigate a bit further?

[Tailspin1]

I just updated my MacBook Air to Ventura 13.1. Dropbox as an app keeps "unexpectedly" quitting. I can access my Dropbox on lin.

[Jay]

Hi @Tailspin1, have you tried rebooting your device? How many files do you have on your Dropbox account approximately?

[PaulHarder2]

I received the notice that a new version of Dropbox for macOS was available. The Dropbox icon in my menu bar has a notification flag. When I open it, I see the notification "Dropbox for macOS is now ready". I click the "Get started" link.  I go through the entire process. I even reboot my Mac.  After the reboot, the notification flag is still present and the notification is still in the Activity tab of the desktop app.

The email I received about this update had a "Learn more" link. I clicked it and learned this: "Your Dropbox folder will be moved to ~/Library/CloudStorage."

My Dropbox folder is still at "Macintosh HD > Users > paulharder2 > Dropbox".

I suppose I could uninstall Dropbox, delete my entire Dropbox folder, and reinstall it.  I'd rather work within the system that Dropbox has designed.

Please advise. Thanks.

[PaulHarder2]

I should have mentioned that I'm on macOS Ventura 13.1

[Nancy]

Hi @PaulHarder2, and thanks for posting about this here. 

Can you also clarify for me what’s the current app version of your Dropbox app, as well as its syncing status?

[PaulHarder2]

I'm on v164.4.7914 and all files are currently up to date.  Since I posted this question, I uninstalled and reinstalled.  The Dropbox icon in the Mac's menu bar still has a notification badge and opening it still shows "Dropbox for macOS is now ready".  My Dropbox folder is still at the same place in the file system as where it was before the reinstallation.

[Jay]

Hi @PaulHarder2, could you try installing the latest stable version and let us know how it goes?