Dropbox for MacOS is now ready

Grokitas · ‎11-29-2022

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, but the notification never goes away, and doesn't have any method to manually remove it. I've tried restarting the Dropbox app, and restarting the whole computer. Neither make the notification go away.

grantbarrett · ‎12-10-2022

Yes, exactly: after reinstalling the Dropbox application I am still getting the notification. I have tried reinstalling both by following the "Get started" steps and by downloading a fresh installer from the Dropbox website.

SamPT · ‎12-10-2022

don't update, as after this update dropbox will behave in a funny way, and dropbox staff will blame on apple OS

Basically there is compatibility issue between dropbox software and apples new macOS Ventura, and dropbox does not have any clue how to fix it.

Megan · ‎12-12-2022

Hi @grantbarrett, happy Monday!

It might sound trivial, but have you tried restarting your device, then starting all over once the device is up and running?

Megan
Community Moderator @ Dropbox
dropbox.com/support

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SamPT · ‎12-12-2022

have done everything.

Don't give excuses.

I think this issue is beyond your area of expertise.

grantbarrett · ‎12-12-2022

Yes, I have definitely restarted the device as part of the troubleshooting process, and for other reasons, to no avail. I have now followed the "Get started" steps at least a half-dozen times, including after restarts. I also restarted after uninstalling the software and before reinstalling from scratch.

Megan · ‎12-13-2022

Thanks for the updates guys!

Would you mind, if I send you an email, in order for us to have a closer look into this?

Megan
Community Moderator @ Dropbox
dropbox.com/support

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SamPT · ‎12-13-2022

sure

grantbarrett · ‎12-13-2022

Of course! Please use the email address attached to this account.

Megan · ‎12-13-2022

Awesome, thank you both!

I managed to send you an email, and we'll look into this together. Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Walter · ‎12-13-2022

Hi all, thank you for your reports.

If you're still having issues with this, would it be OK if we reach out via email to have a further look internally at this point?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Dropbox for MacOS is now ready

Dropbox for MacOS is now ready

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