Dropbox for Android

[79schultz]

Version 266.2.2

Can't even open the app, just crashes.

[Dreem2001]

@Megan I received e-mail that ticket is closed but I can't look into it. The link forwards me to the common Support page. 🙂 

[Walter]

Hey @Dreem2001, sorry to jump in, but are you still having issues with this?

Have you tried accessing your ticket through your email's inbox?

If you can't find it there, you might want to take a look at your spam/junk folder as well.

Otherwise, just let me know here and I'll open a new ticket for you  to look further into this issue. 

[Dreem2001]

Hello. I still do not see the ticket but finally, I needed Dropbox to work on the mobile ASAP and spent some time to investigate.

It turned out that the problem is caused by enabled 2FA. I just disabled 2FA, installed the mobile app from scratch and login to the application without problems. After I enabled 2FA back. The app doesn't ask re-login. Than't all. 

[dmcity7]

What's a 2FA?

[ain15412]

I read though entire section with reports of Dropbox app crashing right upon installation on Android devices. I didn't find a solution (though I did try different ritualistic tricks like clering the cash/ re-installing etc) to my very same problem on Oppo 6 (running on Android 12). To check one of the ideas found here (that the problem is with Android 12) I tried to install the App on my Samsung Galaxy S9 on Android 8: no deal - it won't even let me sign in correctly. 

So the problem is with the app, not with OS or the hardware - it's there where the engineers should look into.

And by the way - I am quite an old user to remember that everything worked perfectly at the beginning, and it worked very well as an extension with the best android file manager - ES Explorer - now an outcast on Google play (with no equal on the horizon) 

[Walter]

Hey @ain15412, sorry to hear you're having issues with this.

Have you tried completely uninstalling the Dropbox mobile app from your device and reinstalling it anew? 

If you happen to be on the Basic plan, make sure to have no more than 3 devices connected to your account as you might be hitting your account's device limit.

[alexeymedvedevskih]

Hi. I want to leave my experience here. I have a new pixel 7 pro. at startup during authorization, everything hung and the screen blinked. There was already such behavior in the thread above. It worked for me after I removed one of the connected devices in the web version and enabled two-factor authentication. probably the removal of the old connected device helped more, but it is not at all clear why I did not receive a notification saying this. I think this is a bug. hope for a fix in the future