Dropbox for Android

[79schultz]

Version 266.2.2

Can't even open the app, just crashes.

[Kenddrick]

I've tried this suggestion and like other users, I was able to open the app but it crashed after I signed in. Hoping for a resolution to the issue as soon as possible!

[ccurtin1]

I've been a paid user for ten years—time to switch to Google or Box.

[gunn00r]

I am experiencing the same issue after my Pixel 5 has been updated to the latest Android 12 March 5th update.

After correctly signing in, the Dropbox app just crashes.

Clearing cache and uninstall/install the issue persists.

[ccurtin1]

Dropbox doesn't seem to care 😞

[gamorofi7]

Dropbox android app stopped working on my pixel 4. The app crashes after first attempt to loging and then it will not open anymore. I tried to clear caches, uninstall, reboot and reinstall and trying to open the app with cellular data. Nothing worked.
Thanks in advance,

Gerard

[Walter]

Hey @gamorofi7, thanks for the detailed report!

Since you've already done some troubleshooting on this, may we reach out via email to have a further look internally?

Thanks!

[gamorofi7]

Sure, mi dropbox email is [removed per the Dropbox Community Guidelines]

Thanks in advance

[Hannah]

Hey everybody!

Just as an update here, our team is actively looking into this at the moment.

As soon as we have an update for you, we'll let you know.

[Hannah]

No worries, I've just sent you an email, so make sure you check your inbox!

[MrNomad]

I'm having this same issue, both on my phone and my wife's phone. Both are Pixel 5a phones. I suspect an issue with the latest Android security update that arrived just a couple days ago.

Steps already attempted:

Clear cache

Clear all data

Uninstall Dropbox app

Reinstall Dropbox app

After reinstalling logging in works, as does the request for 2FA, but at that point the app closes. Each time after that any attempt to open Dropbox just results in it closing.