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LisaM1's avatar
LisaM1
Helpful | Level 5
6 years ago

Dropbox causing Mac desktop to freeze or slow down

Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?
Desktop and Web
desktop app
Mac OS
Setting up the apps
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Thanks for getting back to us, LisaM1. 
 
If you’ve checked for what Mark mentions and had a look through the article that I linked above, we’d have to move this discussion to email due to account-specific info that’s needed to further investigate. 
 
For this reason, I was able to locate your ongoing discussion that’s with a member of my team and I can see that they replied to you. I’ve passed your comments along to them, so for any further inquiries regarding this, please don’t hesitate to get back to them via email. Rest assured, they’ll do their best to assist you. :slight_smile:
LisaM1's avatar
LisaM1
Helpful | Level 5
6 years ago

Lusil

Actually this has NOT been solved. I have replied to Harley and the Drop Box team a couple of times and have not heard back. I am very confused by the instructions they gave me and am not comfortabel doing without someone to walk me through it. I am hopong Dropbox can call me ( like other tech services do, Apple, sony, Samsung) to walk me through the issue

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Sorry to hear that, LisaM1 , I’ve removed the previous post as the solution.
     
     
    You can find more info about the support options and expected response times for your plan here. If you’re not sure which plan you’re currently under, you can find out by going to your Plan tab. 
     
    In any case, I understand how important this if for you, so I was able to locate your open request from my end and can see that a colleague has already replied to you via email. Please check your inbox for their latest message and don’t hesitate to get back to them with any further questions you may have regarding this. 
     
    In the meantime, if there is anything else I can help with, please let me know. Thanks in advance!
    • tw-smith's avatar
      tw-smith
      New member | Level 2
      6 years ago

      I don't believe that dropbox should be concerned about which 'plan' their customers are on, when their application is causes macbooks and imacs to crash.  This is one of those, 'get in front of it problems'.

      Thank you for any help you can provide us.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey tw-smith, sorry to hear that you're also having trouble installing the desktop app. 

        As a first step and to ensure troubleshooting, could you please confirm for me if you've tried installing the latest stable version of the desktop app (79.4.143)?

        Thanks in advance!

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