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LisaM1's avatar
LisaM1
Helpful | Level 5
6 years ago

Dropbox causing Mac desktop to freeze or slow down

Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?
Desktop and Web
desktop app
Mac OS
Setting up the apps
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Nothing here....

Which version of Dropbox you on? 

Is it a standard install with no symlinks/junctions etc. and on your main internal hard drive?

LisaM1's avatar
LisaM1
Helpful | Level 5
6 years ago

Yes it is a standard install as far as I know...

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Thanks for getting back to us, LisaM1. 
     
    If you’ve checked for what Mark mentions and had a look through the article that I linked above, we’d have to move this discussion to email due to account-specific info that’s needed to further investigate. 
     
    For this reason, I was able to locate your ongoing discussion that’s with a member of my team and I can see that they replied to you. I’ve passed your comments along to them, so for any further inquiries regarding this, please don’t hesitate to get back to them via email. Rest assured, they’ll do their best to assist you. :slight_smile:
    • LisaM1's avatar
      LisaM1
      Helpful | Level 5
      6 years ago

      Lusil

      Actually this has NOT been solved. I have replied to Harley and the Drop Box team a couple of times and have not heard back. I am very confused by the instructions they gave me and am not comfortabel doing without someone to walk me through it. I am hopong Dropbox can call me ( like other tech services do, Apple, sony, Samsung) to walk me through the issue

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