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Forum Discussion
Dropbox app won't start on M1 Mac running Big Sur
I just got a new MacBook Air M1 running BigSur. Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com. However the dropbox i...
- Thanks for providing the full error-log MikeLV.
Could you please try an advanced reinstall with admin privileges and let me know how it goes?
While at it, please make sure that there's no antivirus or firewall that might be causing issues.
Keel me posted with your progress!
Megan
Dropbox Staff
Dropbox StaffHi MikeB2, thanks for the info!
Would it be okay for me to reach out to you via email, so we can have a closer look into this together?
Would it be okay for me to reach out to you via email, so we can have a closer look into this together?
OK, weird. After a few more tries, it magically started working...
(Might be due to temporarily changing an account to administrator, see my next post).
Lori, et. al,
I can only get Dropbox to work from going directly to the website, I still cannot get the icon at top of the screen to enter.
I still get the same "Dropbox can't start" message upon start up.
Completely baffling and frustrating.
Thanks, everyone, for their assistance. I have taken all suggestions and directions, yet am still in this spot.
Victoria
- MeganHappy Monday victoriabaum, I hope you're doing well!
Could you share the precise error with me?
You can obtain it by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error.
Also, have you tried performing an Advanced re-install on your end?
Keep me posted.
