Dropbox app. will not connect to internet.

[magnumuk]

Hi,

I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) the app worked just fine.

I have done an advanced reinstallation of Dropbox, following your instructions, but to no avail.  

I CAN log in OK if I go to dropbox.com in my browser, but the desktop app just shows continually "Connection".

I have tried the “Help” centre, and came up with a few suggestions, regarding Proxies etc. I have no Proxy boxes ticked.  Likewise, I have tried turning off my Antivirus (Bitdefender), I cannot think of anything else.

I did notice a comment from "River".  Community Moderator @ Dropbox, suggesting I perform a traceroute on Mac OSX, This I have done, and posting the result here if it is any help.

A fix for this would be most welcome...... David

 

Thank you 

Dr. David Wilson

[MWCShopper]

Thank you for the suggestion, but no, I only have two listed. When I started troubleshooting my problem, I deleted my Mac computer thinking that could be the issue. In my process of trying to connect it has not re-added the Mac to the list.

Thank you again.

[Hannah]

Thanks for the update here!

Can you try our offline installer, to see if that does the trick?

[MWCShopper]

I had tried the offline installer. Your link took me to a different version than what I had, so I tried it. Still got the No Internet Connection error.

What I had was: 164.4.7914

What your link was; 165.4.4300

Thanks for the suggestion.

MWCShopper.

[Hannah]

Thanks for that, @MWCShopper and happy Monday.

Can you send us a screenshot of any error messages that you're getting, so we can have a visual of the situation as well?

[MWCShopper]

 I do not have a problem with the app on my Windows computer, just my Mac. When I launch the app, just to try and troubleshoot, I renew the TCP/IP address and launch my web browser and search the web to make sure I have a good connection. Then launch DropBox app and get this message with the Dropbox window when opened- Starting   Starting.

Thank you!

Thank you!

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[MWCShopper]

Yes, that would be fine.

[Jay]

Thanks, I've sent you an email, please could you reply to it as soon as possible!