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magnumuk's avatar
magnumuk
Explorer | Level 3
2 years ago

Dropbox app. will not connect to internet.

Hi, I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) ...
Desktop
desktop app
Error Messages
Mac OS
Setting up the apps
magnumuk's avatar
magnumuk
Explorer | Level 3

Hi Hannah,

 

Yes, by all means email me direct< presume you have may email address.

Thanks

David

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Not a problem, David!

 

I just sent you an email, so we can continue from there. 🙂

  • MWCShopper's avatar
    MWCShopper
    Explorer | Level 3
    2 years ago

    I am having this problem as well. Is there a solution?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi MWCShopper, could you let us know more details on this matter?

       

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • MWCShopper's avatar
        MWCShopper
        Explorer | Level 3
        2 years ago

        I am using Mac OS 12.6.2. No VPN or virus software. No restrictions on router. Things were working great until about a 6 weeks ago I noticed my Dropbox app was not syncing and updating to the web folder and my Windows computer app. I did the complete erase and reinstall with the app trying to start-saying starting or message saying there was not an Internet connection, nor could not get the login screen to come up. I just was using the web to get past the holidays. I noticed there was an update to the Dropbox app and downloaded and installed vs 164.4.7914. Right after the install the login screen actually came up, but after entering username and password, then back to the starting and no Internet message.

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