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magnumuk's avatar
magnumuk
Explorer | Level 3
2 years ago

Dropbox app. will not connect to internet.

Hi, I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) ...
Desktop
desktop app
Error Messages
Mac OS
Setting up the apps
magnumuk's avatar
magnumuk
Explorer | Level 3

Hi Walter.

Thank you for your reply.

I have tried re-installing from the link you supplied, same result, I just get the message "No Internet Connection". And the blue connecting bars never cease.
I have perfect internet on every other app, only Dropbox cannot connect.

To get me away temporarily, I have installed "Mega", that works just fine, but I would rather my Dropbox

Regards

David.

 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey magnumuk, thanks for the additional info and the screenshots. 

 

Can we send you an email, so we can look further into this internally?

  • magnumuk's avatar
    magnumuk
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    Yes, by all means email me direct< presume you have may email address.

    Thanks

    David

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Not a problem, David!

       

      I just sent you an email, so we can continue from there. 🙂

      • MWCShopper's avatar
        MWCShopper
        Explorer | Level 3
        2 years ago

        I am having this problem as well. Is there a solution?

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