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magnumuk's avatar
magnumuk
Explorer | Level 3
2 years ago

Dropbox app. will not connect to internet.

Hi, I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) ...
Desktop
desktop app
Error Messages
Mac OS
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey magnumuk, sorry to hear you're having issues with this.

 

Could you please send a screenshot of the app's exact status as shown in your menu bar?

 

Have you tried the offline installer from this page by the way?

 

Keep me posted!

magnumuk's avatar
magnumuk
Explorer | Level 3
2 years ago

Hi Walter.

Thank you for your reply.

I have tried re-installing from the link you supplied, same result, I just get the message "No Internet Connection". And the blue connecting bars never cease.
I have perfect internet on every other app, only Dropbox cannot connect.

To get me away temporarily, I have installed "Mega", that works just fine, but I would rather my Dropbox

Regards

David.

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey magnumuk, thanks for the additional info and the screenshots. 

     

    Can we send you an email, so we can look further into this internally?

    • magnumuk's avatar
      magnumuk
      Explorer | Level 3
      2 years ago

      Hi Hannah,

       

      Yes, by all means email me direct< presume you have may email address.

      Thanks

      David

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Not a problem, David!

         

        I just sent you an email, so we can continue from there. 🙂

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