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Forum Discussion

Andre F.3's avatar
Andre F.3
Explorer | Level 4
2 years ago

Dropbox app stuck on Connecting Components.

Everytime when dropbox starts the message "connecting components" and it took forever.

Desktop
Sync
  • timfurnish's avatar
    timfurnish
    Explorer | Level 4
    2 years ago

    I am having the same issue. VERY FRUSTRATED. I cannot open any of my files.

     

    Recently accepted the Beta version Mac

    I'm on Mac OS 13.5.2 (22G91). M1 Max 64gb RAM

    Dropbox 187.2.926 beta

     

    • jsouthto's avatar
      jsouthto
      New member | Level 2
      2 years ago

      Dropbox totally whacked out my computer the last three days. 

       

      I have three sets of Desktop/Documents/Download folders now. Under my profile, in and two in Cloud Services, one of them amended with a timestamp. They all have different files in them. The ones in Cloud Services sync. But only the ones under my home/profile folder are part of Dropbox "Backup"

       

      I've definitely lost some files in this mess. Woof. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, Andre F.3! Let's see what we can do here.

     

    Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.xxx?

     

    Please also let me know which OS and version your computer is running, so that I can suggest accurate troubleshooting steps.

     

    Keep me posted!

    • Andre F.3's avatar
      Andre F.3
      Explorer | Level 4
      2 years ago

      Sorry about my poor English


      version 183.3.6931

      MacOS Ventura 13.5.2 (22G91)

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Andre F.3, thanks for the info. it looks like you’re running the beta version of the Dropbox desktop application.

         

        To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here.

         

        Keep me updated with any progress!

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