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Forum Discussion

Andre F.3's avatar
Andre F.3
Explorer | Level 4
2 years ago

Dropbox app stuck on Connecting Components.

Everytime when dropbox starts the message "connecting components" and it took forever.
desktop
sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, Andre F.3! Let's see what we can do here.

 

Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.xxx?

 

Please also let me know which OS and version your computer is running, so that I can suggest accurate troubleshooting steps.

 

Keep me posted!

  • Andre F.3's avatar
    Andre F.3
    Explorer | Level 4
    2 years ago

    Sorry about my poor English


    version 183.3.6931

    MacOS Ventura 13.5.2 (22G91)

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Andre F.3, thanks for the info. it looks like you’re running the beta version of the Dropbox desktop application.

       

      To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here.

       

      Keep me updated with any progress!

      • jsouthto's avatar
        jsouthto
        New member | Level 2
        2 years ago

        I have the same issue. Cannot open finder. Fileproviderd at max CPU, Dropbox stuck on 'Connecting Components'

        Mac version 184.2.5052 - which says it's the beta

         

         

        Any thoughts?

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