Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hey @Sadsyndrome, thanks for bringing this to our attention.
Have you tried to clear the app's cache, to see if that helps?
Keep me posted.
Hannah
Community Moderator @ Dropbox
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Thanks for the update here, @Sadsyndrome!
Hmm, does your phone's storage have at least 500 MB of free space, so that the app can work correctly?
Also, do you have the same issue on a different WiFi or when connected through mobile data?
Hannah
Community Moderator @ Dropbox
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Thanks again for such fast reply.
I have updated phone same issue. Rebooted router same issue.
I already tried mobile data and I THINK that the issue goes away? As I mentioned in my first post it does appear to be network related, but no issue with DB on iPad though, and on my phone no issues with anything other than DB?
I currently have wireshark running on a raspberry Pi to see if I can see anything.
This is really weird, especially as nothing else appears to be suffering? any other reports of DB android network wifi issues?
Oh sorry 19.5GB free storage and 2.8GB free memory:)
Just thought I’d update this. I encountered the issue again and went to switch phone to mobile data but WiFi was already off as I had forgotten to switch it back on since last test! So the issue does occur on mobile after all!
Hey @Sadsyndrome, do you notice this lag when you take specific actions, or with every single action inside your account?
Megan
Community Moderator @ Dropbox
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Thanks so much for your info @Sadsyndrome!
Would you also mind clarifying the version of the Dropbox app that you're using on your end?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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