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Dropbox app on Windows 11 not launching and it gives errors when trying to uninstall/reinstall

Dropbox app on Windows 11 not launching and it gives errors when trying to uninstall/reinstall

Ama92
Explorer | Level 3

On Windows 11 OS, my Dropbox application does not launch (bunch of error messages).
I tried repairing it by uninstalling / reinstalling it but I have the error message that the DropboxUninstaller.exe file (in Client folder) is corrupted.

Installing Dropbox (without uninstalling) does not work either (error code 0x80004002).

Is there any way to retrieve / download a default Dropbox uninstaller exe file? 

Thanks.

12 Replies 12

Ama92
Explorer | Level 3

Hello.

Yes you can reach out to me by email.

Thanks

Jay
Dropbox Staff

HI @Ama92, I've sent you an email, please could you reply to it when you get a chance.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Skomantas
New member | Level 2

Hello,

Exactly the same thing is happening to me right now. Are there any updates on this thread, has any solution been found to fix this issue? 

Edit: I have just fixed the issue by downloading a new Dropbox Installer and running it without removing the old Dropbox installation, this fixed it and Dropbox is now launching without errors.

Need more support?
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Top contributors to this post

  • User avatar
    Skomantas New member | Level 2
  • User avatar
    Jay Dropbox Staff
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    Ama92 Explorer | Level 3
  • User avatar
    Hannah Dropbox Staff
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