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Forum Discussion

Ama92's avatar
Ama92
Explorer | Level 3
5 months ago

Dropbox app on Windows 11 not launching and it gives errors when trying to uninstall/reinstall

On Windows 11 OS, my Dropbox application does not launch (bunch of error messages). I tried repairing it by uninstalling / reinstalling it but I have the error message that the DropboxUninstaller...
Desktop
Error Messages
Install
Uninstall
Windows
Ama92's avatar
Ama92
Explorer | Level 3
5 months ago

Yes. But step number 2 of this guide is executing the DropboxUninstaller.exe file which is corrupted on my computer... So it does not work.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Ama92, are you unable to uninstall the Dropbox app, by following these steps?

    • Ama92's avatar
      Ama92
      Explorer | Level 3
      5 months ago

      Hey Hannah,
      Thanks for answering.
      The only thing I managed to do is remove Dropbox from the Windows application list. It is not listed anymore, but the folder is still there, and it's still impossible to reinstall it (same error code).
      Is there any way to retrieve the Dropbox Uninstall exe file (download it from somewhere)?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        I'm afraid not, Ama92.

         

        If the uninstaller fails, can you try running the uninstaller as an administrator?

         

        1. Right-click DropboxUninstaller.exe. 
        2. Select Run as Administrator. 
        3. Enter the computer admin username and password when prompted.
        4. Follow the steps in the uninstaller. 

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