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pawelb's avatar
pawelb
New member | Level 2
5 months ago

Dropbox app for Windows non functional, stuck at "starting"

Hello, Since yesterday, my team (8 users) are encountering problems with Dropbox app for Windows, systems are Windows 10 and Windows 11 so I assume it's not related with any system issues. After ...
Desktop
dropbox business
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Do you happen to be running any security programs on your computer like an antivirus, or a VPN/proxy setting perhaps pawelb? 

pawelb's avatar
pawelb
New member | Level 2
5 months ago

Hello,

Tried disabling all AV software, nothing helped. VPN not enabled, no proxy. Today problem is back, the app self updated. Tried also uninstalling Windows updates that were installed last week - no success.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for keeping me in the loop on this pawelb 

     

    Would it be OK if we sent you an email to have a  further look internally at this point? 

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