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Forum Discussion

rtenny's avatar
rtenny
Explorer | Level 3
2 years ago

Dropbox app does not start on my windows 10 computer

Dropbox stop syncing my files and I downloaded the normaller installer but that did not start after I double clicked it. I then downloaded the offline installer but that does not start either. I ev...
desktop
Install
Windows
  • Jay's avatar
    Jay
    2 years ago

    Hi rtenny, thanks for bringing this to our attention.

     

    Could you try the advanced reinstall of the app again using the steps in this link, just to be certain, since this is the best method of getting the app to run?

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi rtenny, thanks for bringing this to our attention.

 

Could you try the advanced reinstall of the app again using the steps in this link, just to be certain, since this is the best method of getting the app to run?

This will help me to assist further!

  • rtenny's avatar
    rtenny
    Explorer | Level 3
    12 months ago

    Thanks very much for your help.

    I was now able to reinstall dropbox

  • geo108's avatar
    geo108
    New member | Level 2
    9 months ago

    Hello, 

    I have followed the instructions for the advanced reinstall, and installed DB using the Offline installer (because the normal installer failed), but I am still stuck. Dropbox 196.4.6900 is attempting to connect (forever) with just a gray icon in the tray. 

     

    Any help is appreciated. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey geo108, welcome to our Community! 

       

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

       

      Are you able to connect to Dropbox using another network connection? If not, feel free to send me a screenshot of the Dropbox icon in the system tray, in order for me to have a visual too. 

       

      I'll be waiting for your update!

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