We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Dropbox app crashes on iPad
De dropbox app op mijn ipad loopt regelmatig vast en dan kan ik niks meer. Alleen opnieuw opstarten, 1 document bewerken lukt dan, maar ander document benaderen wil niet meer.
---------------------...
Nancy
Dropbox Staff
Dropbox StaffHallo HarmSchreiber, en bedankt voor het posten op ons forum!
Kun je me alsjeblieft de exacte OS-versie van je apparaat en de app-versie van je Dropbox-app met me delen?
Had je updates op je Dropbox-app/-apparaat voordat dit probleem begon?
Houd me op de hoogte voor eventuele updates.
-------------------
Hi HarmSchreiber, and thanks for posting on our forum!
Can you please share with me the exact OS version of your device, as well as the app version of your Dropbox app?
Did you have any updates on your Dropbox app/device before this issue started?
Keep me posted for any updates.
iPadOS 16.3 en DropBox app versie 314.2.2. Probleem speelt al langere tijd, er zullen vast updates overheen gegaan zijn.
- Jay
Hi HarmSchreiber, does this occur when editing a specific file or file type, or does it apply regardless of what file you're trying to edit?
Not a specific file, it occurs in different circumstances. If it helps I can at the next error give the specific details.
I just tried. Opening a Word document in the Dropbox app in Word, then back to Dropbox and then the screen is dead, not a single action is possible anymore.
- Jay
Okay, so the file opens in Word, and then when you return to Dropbox, the app doesn't work. Did you make any changes in the Word file or leave it as is?
