Dropbox Showing Unplugged while my hard drive is still connected

[Sam Toor]

Hi, my dropbox desktop app showing UNPLUGGED while its still connected. I'm using unlimited Auto backup plan but its not syncing anymore. I try to reinstall the dropbox app, connecting disconnecting the hard drive and also checked if window is updated but nothing work. When I click on the app, it shows that its upto date but I added new folders in the hard drive and its not backing it up. 

[Jay]

Hi @Sam Toor, thanks for bringing this to our attention.

Have you tried disconnecting the external drive and then reconnecting it to your device?

This will help me to assist further!

[Sam Toor]

Hi, I mentioned above that I try connecting and disconnecting the device

[Sam Toor]

I mentioned everything as these are generic things

[Jay]

Could you try disconnecting the drive, rebooting the device entirely, and then reconnecting it?

Are you using the external drive on the same machine you originally set up this backup?

[Sam Toor]

Yes, there is not option to reboot the EXTERNAL DRIVE but I have only used it on my pc only. is there any issue on loging the account on multiple PCs? I didn't used it except on one device only

[Jay]

If you were to connect the external drive to another computer, and attempt to back it up, it would be registered as a new backup entirely, and wouldn't just update the existing backup.

[Sam Toor]

Ok but this is not the issue here. Can you help me solve the issue now? 

[Jay]

As you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate any account or device-specific details further.

[Sam Toor]

I can see that one of my family member tried to use it on his pc. So what can be done to restart the backup on my pc? I have removed the device mentioned from the desktop browser and also changed the password but the sync hasn't started yet.