Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

[Stirling Projects]

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of unrelated chrome extensions (saw that as a suggestion on here). 

But the issue persists.

 

 

[fendercodes]

I'm getting the same issue since today. When trying to attach a video to a Dropbox Paper its showing dropbox.com refused to connect. 

[Jay]

Hi @fendercodes, have you tried the previous troubleshooting steps provided by my colleagues above?

[fendercodes]

Yes, its not an issue on my side or with my browser cache etc.

Seems like lots of people are suddenly getting this when pasting video URLs into paper docs since a couple of days ago. 

There are JS errors on your site, so your developers will need to take a look.

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[fendercodes]

Sure

[Jay]

Thanks, I've sent you an email, please could you reply to it as soon as possible!

[fendercodes]

@Jay Sorry, but I don't seem to have received an email from you at the email address associated with my Dropbox account. I checked the Spam folder too and don't see anything.

[Megan]

No worries, @fendercodes 

I just re-sent you a new email. Can you confirm you got it on your end? 

Thanks! 

[fendercodes]

Got it.

[Matt85]

Hi Megan,

We've been having the same problems here since August. None of the suggested fixes worked and whilst we have found our own workaround by right clicking the imported file and opening in a New Tab it would be helpful to get back to being able to preview on the same screen as we used to be able to do. 

I was hoping a fix would have been rolled out, but as this hasn't happened could I get some support in solving the issue?

Thanks

Matt