Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

[Stirling Projects]

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of unrelated chrome extensions (saw that as a suggestion on here). 

But the issue persists.

 

 

[tobiaspe]

It gets even more strange...

I have two profiles in my Chrome browser, one of them with the Dropbox credentials.

I have previously been using Dropbox and Dropbox Paper in either of them without issue.

I am now only abke to log into Dropbox at all using my private account and my personal profile.

I am locked out with strange errors when trying to loginto Dropbox with identical credentials and my professional profile.

The basic problem was though that I can upload a pdf file to Paper, browse its pages, but when I click to open it in Paper, that is causing the "www.dropbox.com refused to connect." error, see screen dumps attached.

[rustle1]

same issue.

Worked fine before but now when I try to add a video (27Mb .mp4 format) to dropbox paper I just get 'www.dropbox.com refused to connect' error. Tried adding via 'insert dropbox files' button and just dragging over to upload the file to the page but doesn't work either way.

[rustle1]

videos previously added to Paper still work but now look different with media player controls added so looks like Dropbox have made an update...

[Aoife_Kna]

Same issue here - none of the fixes above work. I cannot upload any video to Dropbox Paper even if the video is already on Dropbox!

[Megan]

Hi @tobiaspe, thanks for the screenshots! 

Just to clarify, and make sure we're on the same page here. It sounds like you have two Dropbox accounts, a private account and your personal one, am I right? 

If not, feel free to correct me. Are you able to connect to any of the accounts? Have you tried accessing the same content using your mobile, does it work or do you see any errors there?

[Megan]

Hey all, thanks for posting here! 

Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Let me know. Thanks!

[rustle1]

yes, please email, would be good if Dropbox paper worked properly again!

[Walter]

Thanks for your cooperation  @rustle1 - you've got  

[Aoife_Kna]

Hi Walter, can I get help with this too?

[Walter]

Sure thing @Aoife_Kna -  you've got too!

Whenever you get the chance, please have a look at your email's inbox and we'll take it from there.