Dropbox Menu won't load on my MacBook Air 2022 (M2 chip)

[Elliot J.1]

This has been an ongoing issue since I upgraded my computer to a MacBook Air 2022 (M2).

I install Dropbox but the menu never shows at the top of the screen.  I have had this discussion with Support and it's still not resolved.

When I first had this problem, it was installing Version 155.4.???? (I don't remember the last 4 digits).   This was done automatically when I transferred my data from my old Mac.  

I talked with support and they asked me to be sure that the Early Update option was turned off - IT WAS

They did ask me to install the latest stable version which was 147.4.4800.

That appeared to correct the problem and the menu would load.

But now it has disappeared again because dropbox was updated to Version: 155.4.5493

I downloaded the latest stable version which is Version: 153.4.3932 and deleted the current version (using Safe Boot) and it started working again

I rebooted normally and the menu didn't load and I was now using Version 155.4.5493.  Apparently, Dropbox updated itself.

Has anyone seen this issue or have any ideas about what might be causing the problem?

Thanks

Elliot

[RickSaphire1]

Same problem here and I've tried everything. It's broken. When can we expect a fix?

[Jay]

Hi @RickSaphire1, what version of the Dropbox desktop application are you running, and what Mac OS do you have?

[RickSaphire1]

Hello,

Everything is 100% current to November 1, 2022. Interestingly, once in a while I will see the Dropbox icon appear in the menu bar and by the time I try to click it, it vanishes. My problem is on my MacBook Air, 24" 2022 M2 chip running Ventura 13.0. 

[Megan]

Hey @RickSaphire1, sorry to jump in here! 

Have you tried uninstalling, then re-installing the app, by any chance? If not, would you mind giving it a go, and seeing how it turns out?

Also, if you hover your mouse over the little Dropbox icon (the one next to your WiFi) what number do you see? That would be your app's version. 

[RickSaphire1]

I have done all of this. the app changes often. I turned auto updating and turned it on again. I haven't the time to troubleshoot. 

[Megan]

When you say the app changes often, do you mean the version that you have installed? What about the current one? @RickSaphire1 

[EricLynch]

I am having same issue.

[Nancy]

Sorry to hear that, @EricLynch. 

Can you send over more details on your issue? What’s the app version of your Dropbox app at the moment, as well as your OS version? 

When did you start having issues with this approximately?

Have you opened any tickets with our support team about this?