Dropbox Menu won't load on my MacBook Air 2022 (M2 chip)

[Elliot J.1]

This has been an ongoing issue since I upgraded my computer to a MacBook Air 2022 (M2).

I install Dropbox but the menu never shows at the top of the screen.  I have had this discussion with Support and it's still not resolved.

When I first had this problem, it was installing Version 155.4.???? (I don't remember the last 4 digits).   This was done automatically when I transferred my data from my old Mac.  

I talked with support and they asked me to be sure that the Early Update option was turned off - IT WAS

They did ask me to install the latest stable version which was 147.4.4800.

That appeared to correct the problem and the menu would load.

But now it has disappeared again because dropbox was updated to Version: 155.4.5493

I downloaded the latest stable version which is Version: 153.4.3932 and deleted the current version (using Safe Boot) and it started working again

I rebooted normally and the menu didn't load and I was now using Version 155.4.5493.  Apparently, Dropbox updated itself.

Has anyone seen this issue or have any ideas about what might be causing the problem?

Thanks

Elliot

[Hannah]

Hey @Elliot J.1, thanks for bringing this to our attention.

Can you please clarify if the Dropbox icon is also missing from your menu bar?

Or does it exist and you are clicking on it, but the menu window just doesn't load?

Also, please send over the ticket number from the communication you had with our support team, so we can look it up in our system.

Thanks.

[Elliot J.1]

Hannah -

Thank you.  The ticket # is 18032962, and the last conversation I had with support was on 8/10/22, basically because it appeared to be working.

I have done some additional testing and it appears that the latest version 155.4.5493 does work on my Air (M2) when in Safe Boot.

I rebooted into full mode and started testing items that autoload and may have found the problem.  When I quit Parallel's Toolkit which does autoload, the dropbox menu did show in the top menu bar and appeared to work normally.  I am still testing to make sure this is the problem and I will reach out to Parallel to see if this problem has been reported to them.

I will update this message as I continue to work the issue.

Elliot

[Hannah]

Thanks for this info Elliot!

Do update us with any news you may have.

See you around the Community. 🙂

[Nottola]

Hi, I have the same problem with Dropbox but I don't have Parallel installed. Google Drive also appears to behave like Dropbox. Maybe a common problem?

What solution did you find for Dropbox?

Thank you!

[Elliot J.1]

I haven’t found a solution that consistently works

[Walter]

Hey @Nottola & @Elliot J.1 - sorry to hear you're having issues with this.

Could you both try installing the latest, stable version of our desktop app from this page and let me know how it goes?

Thanks so much!

[Nottola]

By installing the app (both offline installer silicon and standard installer) nothing appears and after a while the disk image disappears as if it had finished. For the rest, everything does not work as before.

[Elliot J.1]

What is the latest stable version?  I am running Version 157.4.4801, which I did not install but it was automatically updated.

I also have early release turned OFF in my account. 

I have not had a lot of time to do further testing on my system as I have been traveling for work.

Elliot

[Megan]

Hey guys, thanks for reporting back on this! 

Can I ask you to check if the app is actually syncing files to the web or not? Here is how to do that: you can add a test file into your Dropbox folder, and see if it syncs to the web. 

Also, Elliot, keep in mind that 157.4.4808 is the latest stable version. Don't worry about testing, you can resume and check back in with us, once you're home.