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sgclark's avatar
sgclark
Helpful | Level 6
4 years ago

Dropbox Desktop App Keeps On Closing

Hi.

 

I have a 2015 iMac.  It is running Big Sur v 11.4.  I have the Dropbox Desktop app v 125.3.3463 installed on this machine.

 

For some reason, the Dropbox Desktop Sync app will not stay open.  It opens, starts to sync and then it crashes and keeps on cycling through this process.  I've tried uninstalling and re-installing Dropbox.  I've rebooted the iMac and nothing changes.  Is anyone else seeing this behavior?  Is it possible to revert Dropbox app to an earlier version or something?  Dropbox is critical to several of my workflows and not having it working on the Desktop app is a big problem.

 

Thanks

Stephen

Desktop and Web
desktop app
Error Messages
Mac OS
Setting up the apps
Syncing
  • sgclark's avatar
    sgclark
    4 years ago

    Hi All,

     

    Thank you all for your help on this item.  I have solved it.  The issue was a 'permissions' issue related to my iMac/computer.  I basically just dis-associated my iMac from my account and restarted the Dropbox app and it worked fine.  So we're all set!  Thanks again!

     

    Stephen

    • sgclark's avatar
      sgclark
      Helpful | Level 6
      4 years ago

      Thank you for sharing the link to the 'stable' build. 

       

      I cleared out and deleted the old install of the Dropbox app. 

       

      I downloaded the 'stable' version from the links that you shared and then installed it - first the 'standard installer' and then the 'offline installer' version.  In each case, the behavior I have been seeing did not change.  The Dropbox app starts up and starts syncing, and then it crashes.  And it starts that cycle over.  And over. 

       

      The other weird thing is that even though I installed the 124.4.4912 version via those 'stable' Download links you shared, the version on my desktop/computer after a few minutes seems to update itself to version 125.3.3463.  

       

      Any other thoughts or suggestions?  

       

      Thanks!

      Stephen

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        4 years ago
        sgclark wrote:

        The other weird thing is that even though I installed the 124.4.4912 version via those 'stable' Download links you shared, the version on my desktop/computer after a few minutes seems to update itself to version 125.3.3463.  

        You have the Early Releases option enabled on your account, which automatically upgrades you to the latest beta.

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