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jhedleyj's avatar
jhedleyj
Helpful | Level 7
3 years ago

Dropbox Backup shows external drive not plugged in even though it is

I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged with lots of buttons now greyed out. This has the disadvantage of not allowing me to adjust the folders I would like to back up. So I did unplug it and plugged it back in again to no effect. It seems to be backing up with the initial folder selection as expected though.

I am running version 161.4.4923 and Ventura 13.0.1 and the SSD is formatted as APFS.

 

 

Computer Backup
Desktop
desktop app
Dropbox Backup
Error Messages
Syncing
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi jhedleyj, and welcome back to the forum. 

     

    I’d like you to clarify a few things first, so that we can have a clearer image of what’s happening; when your computer rebooted, was the Dropbox app still in the process of backing up your external hard drive? 

     

    Also, if you check your menu bar, can you see the Dropbox icon, along with its current syncing status? If yes, please let me know what that is. 

     

    Keep me posted for more updates!

    • jhedleyj's avatar
      jhedleyj
      Helpful | Level 7
      3 years ago

      Hi Nancy

      It may have been updating but I can't be sure. Also, the Dropbox icon is there and the SSD Backup is "up to date". However, the iMac is stating "Backing up" but it has been like that for weeks and does not change even though it is "up to date".

      • jhedleyj's avatar
        jhedleyj
        Helpful | Level 7
        3 years ago

        Hello again Nancy

        To confirm - the SSD has updated but the desktop

        app remains convinced that it needs to be plugged in.

         

         

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