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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi LangstonS, thanks for bringing this to our attention.

 

If the sign in screen isn't appearing, are you certain that there isn't any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

  • LangstonS's avatar
    LangstonS
    Explorer | Level 3
    8 months ago

    Hi Jay,

     

    We are certain there isn't any block as another user is working fine and we can ping the IP for Dropbox.

     

    All URLs are in our firewall as allowed.

     

    Thank you

    Shaun

    • LangstonS's avatar
      LangstonS
      Explorer | Level 3
      8 months ago

      To add I am now seeing an error in event viewer: 

       

      CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

       

      A little unsure what this means.

       

      Thank you

      Shaun

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Could you try another advanced reinstallation again for the desktop app, given this recent error?

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