Dropbox App has disappeared from Kobo Forma

[Genowefa]

Hi, 

My Kobo Forma decided to factory reset itself on my way home from work today, so I had to reconnect to the internet and my accounts (Kobo & Overdrive). I had been reading some files in my Dropbox on it around lunchtime, and it was no problem. After the restart, though, I cannot find the Dropbox section in my Forma.

I have contacted Rakuten, and they have not noted anything on their side that would have brought this on. I am very confused. Has anyone else seen their Dropbox disappear on their Kobo ereader and has anyone come across how to fix it?

[Genowefa · Accepted solution]

Solved!

For those whose Dropbox disappears after a restart, it requires several update searches on the Kobo ereader for it to add the new updates and reinstall Dropbox. One update might not be enough. Refresh and check for more updates, and it should reappear. At least it has from this attempt on my side.

[Oma5]

After several factory resets to no avail, I went to Repair in menu and it reinstalled with that. 
But now I’m getting a Dropbox error when syncing. 

[Walter]

Hey @Oma5, could you post a screenshot of the exact error you've been getting?

[Oma5]

I can’t figure how to upload pic here. So text reads:

(Triangle w exclamation point) Dropbox Error
Sorry, the file “Verity_978xxxxx_xxxx.acsm” could not be synced.

[Walter]

You should be able to attach a screenshot in your reply through the photo icon in your reply's box @Oma5 

If you're not seeing it, could you try another browser?

[Oma5]

[Nancy]

Thanks for the screenshot, @Oma5!

Can you try renaming the file showing in the error message? Does the same error persist after that? 

Besides that, I’d suggest contacting the support team of Kobo, so that they can investigate this on their end, since this is related to their integration, and not directly the Dropbox app.