Dropbox Android will not automatically upload camera pictures over NordVPN

[bcgirton]

Today I noticed that Dropbox Android will not automatically upload camera pictures over NordVPN. It claims that I am offline, when I actually have a fast, stable connection to the internet.  Is anyone else experiencing that?  Does anyone know how to fix it?  I'd appreciate hearing about it.

[Jay]

Hi @bcgirton, thanks for bringing this to our attention.

Currently, we're not experiencing any issues with connection to the Dropbox servers.

Could you try connecting to a different VPN server to see if this helps?

Keep me updated with any progress!

[mockswede]

As of May 27th, 2023, Drop Box has not auto updated photo files since I activated the Nord VPN mopile app on my Samsung S22 at the beginning of the month.  Also indicated that I'm OFFLINE with WiFi when I am connected.

[Walter]

Hey @mockswede, sorry to hear you're having issues with this.

Can you let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

Have you tried another wifi or doing it via cellular data perhaps? 

[mockswede]

About cellphone:

Samsung S22 Galaxy

One UI version 5.1

Android ersion 1.3

Google Play system update April 1, 2023

Baseband version S901U1UES2CWD3

Model SM-S901U1

Model Code  SM-S901IZKEUSC

Kernel Version 5.10.136-android12-9-26203684-absS901U1UES2CWD

Build Number TP1A.220624.014.S901U1UES2CWD3

KNOX Version 3.9

Knox API level 36

Knox ML 1.3

DualDAR 1.5.1

HDM 3.0 - 11D

Service provider software version SAOMC_SM901U1_OYM_USC_13_0016

USC/USC.XAA.XAA

Dot Dot Dot...

Android security patch level May 1, 2023

HDM 3.0 - 110

DropBox Application software on Samsung S22 Galaxy cellphone

Downloaded from Google Play Store

Version 330.2.2

Need any more DETAILS....?!

This is SUCH a PIA.  NORD VPN mobile is NOT gonna get any recommendations.

[mockswede]

"Have you tried another wifi or doing it via cellular data perhaps? "

Really?  I'm gonna do the work for trhe developers?

I need it to work on my WiFi and do NOT need to use up my cellphone DATA capped connection.

I'm NOT a 'roamer' or a 'world traveler'.

Just need this to work AUTOMATICALLY, within my HOME WiFi range, to save cellphone pictures to DropBox, when I'm INrange.

I should NOT have to 'remember' that this POS software needs to be DISABLED when I come home, so that my more important pictures are saved from any unexpected demise of this cellphone, which has NON-removeable internal memory.  Not any SIM or DRAM or SDRAM hard storage within it's CARCASS..

Have a good day.

Thank you for your interest in this pervasive problem between Nord VPN and DropBox

[Hannah]

Hey @mockswede, can you please make sure you've checked everything in this list of troubleshooting steps, to see if anything helps?

[mockswede]

Yeah.  Followed all of those dropbox steps.

Only thing that works is turning of the mobile Nord VPN software on the phone.

[Jay]

Hi @mockswede, if the upload works without the VPN active, then it could indicate that NordVPN is blocking access to Dropbox servers.

However, I use NordVPN on my own Android device, and am not experiencing any issues with camera uploads. Have you tried changing the specific server used on the Nord app?