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Batata1's avatar
Batata1
Explorer | Level 3
2 years ago

DropBox is stuck at the “Set Up Dropbox” screen when installing

After installing and Sign-In the Dropbox desktop app, the program gets stuck in the “Set Up Dropbox” screen. It's on my Macbook (Late 2009 13.3" OS 10.13.3).

 

I have installed and signed in several times but it always gets stuck there. How can I fix this?

See attached screenshots:

 

 

 

desktop
Install
Mac
  • burunduk's avatar
    burunduk
    2 years ago

    Hi,

    Oh my, the mistake i've done was just stupid)
    When the installation offered me to upgrade plan or sign out of paid services, i pressed cancel instead of "sign out paid services". I think you guys need to close window after that, because it just stacks on the Setup screen.

    Thank you anyway!)

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Batata1, thanks for bringing this to our attention.

     

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    This will help me to assist further!

    • Batata1's avatar
      Batata1
      Explorer | Level 3
      2 years ago

      Hi Jay,

       

      No, I don't have any proxy, VPN, firewall, security software, or even ISP/router settings. Is there any way for me to identify if anything is restricting traffic? Or any error log I can access?

      Let me know how I could help.

       

      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to jump in here, Batata1.

         

        Can you try to install the Dropbox application from using our offline installer, to see if you get a different behavior?

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