You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Batata1's avatar
Batata1
Explorer | Level 3
2 years ago

DropBox is stuck at the “Set Up Dropbox” screen when installing

After installing and Sign-In the Dropbox desktop app, the program gets stuck in the “Set Up Dropbox” screen. It's on my Macbook (Late 2009 13.3" OS 10.13.3).   I have installed and signed in seve...
desktop
Install
Mac
  • burunduk's avatar
    burunduk
    2 years ago

    Hi,

    Oh my, the mistake i've done was just stupid)
    When the installation offered me to upgrade plan or sign out of paid services, i pressed cancel instead of "sign out paid services". I think you guys need to close window after that, because it just stacks on the Setup screen.

    Thank you anyway!)

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Batata1, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

Batata1's avatar
Batata1
Explorer | Level 3
2 years ago

Hi Jay,

 

No, I don't have any proxy, VPN, firewall, security software, or even ISP/router settings. Is there any way for me to identify if anything is restricting traffic? Or any error log I can access?

Let me know how I could help.

 

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to jump in here, Batata1.

     

    Can you try to install the Dropbox application from using our offline installer, to see if you get a different behavior?

    • Batata1's avatar
      Batata1
      Explorer | Level 3
      2 years ago

      Hi Hannah,  

       

      Thank you for contributing. I tried your suggestion of downloading and installing the offline installer. But the system again makes me sign in and then gets stuck at the same "Set Up Dropbox" screen while installing.

       

      How should I proceed?

      • Batata1's avatar
        Batata1
        Explorer | Level 3
        2 years ago

        Screenshot attached:

         

         

         

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!